b'MESSAGEFROM DEPUTY DIRECTORSDeputy Director Deputy Director Geoff Kuhn Mike GarciaI n establishing a 3-1-1 ProgramL ooking back at 2022, as a function of the PSCD,I am encouraged Tucson is situated to provideand excited about a unique regional 3-1-1 servicetremendous designed to support 9-1-1growth at the operations. Our 3-1-1 team isindividual level: staff excited about aligning effortstaking opportunities, with the tremendous momentum of the PSCDshowing initiative and determination to moving into 2023 and allowing our public safetytake chances, and believing in themselves professionals to remain available and focused onwhen doing something new. This is evident emergency response. Our focus will be establishingin so many aspects of our department. City, County, and community partnerships that setWe have several members working the stage to become a single point of access foron personal development through the government services, reducing dependency on pursuit of educational degree programs. 9-1-1 by placing the right work in the right hands.There have also been unprecedented As a data-driven customer service-based bureaunumbers of individuals volunteering to within the PSCD, we recognize the expectation oftake on new training programs such as 9-1-1 has evolved and requires new and additionalthe Communications Training Officer support to meet the needs of an evolving andcourses offered through the summer, not thriving Tucson community. The opportunitiesto mention all who have stepped into new for this new function are endless, and the PSCDdispatcher training programs, signed up for has proven that government can be dynamic insupervisor promotions and new coordinator approach and change management.positions. Lastly, we have staff members who have taken the challenge and Nothing is more important than the culturalresponsibility of being a trainer and mentor employee-focused environment I have seenfor our newest folks or those stepping into blossom this year. There is no asset in the City ornew positions. All of this is a measure of PSCD more important than the people, and thehealth and department well-being!3-1-1 Program is thrilled to add additional resourcesWhile all of this is taking place at the and staff to a welcoming and nurturing workingindividual level, the combined results have environment in the Public Safety Communicationsa profound impact to the department by Department. driving a more positive culture, a movement I continue to be encouraged by our progress as aI am so proud to be even a small part of. department and the growth of our individuals inAs we move into 2023, I look forward their roles, and I believe that 3-1-1 in Tucson willto the opportunity of encouraging and be a special and beneficial service to public safetysupporting all individual accomplishments and the larger community. In the coming year, theand seeing where these steps will take us PSCD will be better equipped to appropriatelyas a department for our partner agencies respond to the emergency and non-emergencyand the community we serve.needs of our community.8CITY OF TUCSON n PUBLIC SAFETY COMMUNICATIONS DEPARTMENT'