b'SO HOW ARE WE DOING?M easuring performance metrics are thenHealthier Center:staple standard by which many industries are judged, and though PSCD performanceThe new fitness center is has been impressive in that regard, therewell-equipped and available are other metrics to be considered. How are our24/7 for our staff to utilize, employees feeling? Are they buying in? Whatand our remodeled break else do they need? room allows for freshly nClimate Surveys and Pulse Checks: A late- cooked meals, giving year survey indicated that nearly 80% of ouremployees the tools staff believe that morale has improved andneeded to help maintain were easily able to list departmental effortsa healthy lifestyle.that have contributed.nReturning Employees: Over the past year,nEmployee Council: This group partners we have seen 10 employees return to servicewith leadership to create and develop a at the PSCD, with stated reasons centeringcollaborative organization while supporting around the culture shift they have seen orthe departments mission. They are an heard about. Their return brings over 20 yearsadditional resource for employees to of experience back into the center. express their ideas and contribute to the continuous improvement of the center. nPromotions: In the past there has beennCareer Paths: With a focus on developing little to no interest in promoting. This year,future leaders, its important to provide we had over 30 internal candidates applya guiding path to continued success for for advanced training and promotion, witheveryone on staff. We are in the final 8 promoted to Dispatcher, 1 promoted tostages of developing a comprehensive Lead, 16 to Supervisor, 5 to Manager and 2 toroadmap for each position that will reward Administrator. The future leaders are here! skill development and upkeep, nLife Circumstance Policy: When you staffprovide regular an emergency call center around the clock,opportunities to personal needs can compete with servicelearn through delivery needs. Several members havecontinuing extended their careers with us by takingeducation courses, advantage of this policy which allows anand outline the employee to request a short-term schedulesteps towards adjustment to accommodate non-workpromotions.circumstances.nArtwork: Our center has long been decorated with photos of our public safety partners in actionnow our telecommunications pros are taking center stage on our walls!nMentorship: Employees are regularly encouraged to learn and grow with theWhat are you guidance of individuals at all levels of thegrateful for?department, as we continue to cultivate our future leaders.Promoting a positive work environment is an ongoing priority forPSCD leadership, and we will continuously engage with all staff to ensure the culture of the department remains welcoming for years to come.2022 n ANNUAL REPORT15'