b'PARTNERS The Alarm Room Captain Mentoring and Guidance Program kicked off during the second half of 2022, WITHIN PSCD providing space for the alarm room captains to engage with employees to assist with their training and growth. The T here has historically been a large gap in understandingARCs are also available to between field partners and PSCD staff, but 2022 was atrainers for any assistance, to year of continued improvement in learning and recognitionany personnel for fire related between the field responders and our telecommunicators.questions, and to supervisors With the help of the Tucson Police Department personnelas an additional resource for supporting PD call taking and the Information Channel, officerscomplex problem solving. are regularly onsite assisting the public and our staff. Likewise,Having such robust commissioned Fire staff from Tucson Fire have been trained tocommissioned support on provide critical radio support and call taking functions at thesite has helped increase PSCD.both the understanding of This year was also the first full year with the Alarm Roomour work environment and Captains (ARC) placed in our center 24/7. This collaborationchallenges while sharing the between the PSCD, Tucson Fire, Golder Ranch Fire, andperspective from the field. This Northwest Fire provides critical incident support to counterpartscollaboration has contributed in the field and here in the PSCD. When not supporting largertremendously to a greater events, ARCs have fully invested their time building relationshipsmutual understanding of our with supervisors and staff, being mentors for trainees, andjobs and roles, improving our serving as support and a liaison to field resources.service to our community.2022 n ANNUAL REPORT27'