b'Mission statement | To build skilled and high performing team members through improved and evolving training and technology, and to create a solid foundation for promotional and leadership opportunities for our team to meet or exceed industry standards.Vision statement | To be nationally accredited with an environment that promotes on-going learning and advancement of our team members while utilizing data, quality assurance and technology.SUPPORT In June, the PSCD also acquired a new software utilized to streamline, simplify, and standardize the SERVICESon-the-job training portion of each program. Its simplicity and effectiveness have had a positive BUREAU effect on the training program. CTO CertificationsWe know that well qualified trainers produce well equipped trainees. In Training 2022, the training division provided A staff survey identified training as a top priority forAssociation of Public Safety the department. During the first quarter of 2022, aCommunications Officials (APCO) project team was established to revamp the trainingCommunications Training Officer program, creating applicable and consistent training(CTO) training to 47 individuals.across the disciplines, inclusive of subject matterProbationaryexperts in each discipline: police dispatching, fire dispatching and call taking. Training phases wereEmployee Letterstandardized to be completed in a maximum time ofHistorically, new employees did six months, shortening training and resulting in 100%not feel supported during their pass rates for the first two classes.training. The leadership team The updated training has not only helped improvethought it was extremely important retention of new employees, but there is also moreto let all new employees know how interest from existing staff to learn new skills. Incommitted we are to them, so the September, the Support Services Bureau announcedSupport Services Bureau began the next Police Dispatch Academy, which historicallyissuing probationary employee has yielded no more than three individuals. After theletters to all individuals in initial training revamp, ten individuals submitted letterstraining to outline the departments of interest, aiding our staffing numbers in this longcommitment to them and to remind under-staffed role.them of our open-door policy.24CITY OF TUCSON n PUBLIC SAFETY COMMUNICATIONS DEPARTMENT'