b'YOU CALL 911IN THE CITYPer NENAA PSCD has Standards15 secondsYour Call Shouldto answer be Answered within15 seconds90% of the timeCall isAnsweredCalls deemed to be Based on staffing and call volume, emergencies are caller may be placed in queue for not transferred non-life threastening emergenciesCall is prioritized EMERGENCY based on threat toNON-EMERGENCYlife and propertyCall processed to determineTelecommunicator answersappropriate resources non-emergency callEvent created and dispatchedCall processed to determine to field units for appropriateappropriate resourcesemergency responseEvent created Referral toand dispatched to fieldappropriate resourcesunits for appropriate(3-1-1, crisis team, response CSHW)2022 n ANNUAL REPORT19'