b'Thank YousCouncilmember Nikki Lee: While talking to Councilmember Lee, an employee mentioned she works at the PSCD and it was her second time back.She had previously left and said how much better the culture and environment is and that it feels very welcoming. She is able to get schedule adjustments easier if she needs to, and she said the culture just feels more centered around people. I just wanted to share my gratitude for your leadership and approach in making this culture transformation a reality.Citizen Letter: A citizen called 911 and was thankfulfor the crucial help she received from telecommunicator Ivy Unwin.She was clear, calm and helped me to keep my husband alive until professional help arrived. If not for her training and helping me through I believe my husbandwould not be alive today. Thank you does not seem to be enough.TPD Letter of Commendation: The Tucson Police Department presented Sonia Yost with a commendation for stellar work on connecting the dots between a single suspect and two crimes. Due to her diligent work, the suspect was rapidly apprehended. In her commendation the units cite.During this event Ms. Yost exemplified teamwork, excellence, and service orientation that led to the apprehension of a danger to the community and especially the children at the school.Alarm Room Captain Gratitude: An Alarm Room Captain expressed his gratitude for dispatcher Laurie Messinger.Laurie was sitting dispatch during the TFD Mayday event and was the first to make the other dispatchers aware that a mayday event could possibly be looming and to refresh on the protocols minutes before the event occurred. She not only identified the firefighting strategy and tactics that were an issue, she also presented a solution that will help deter this problem from happening again. Laurie is an engaged, passionate and resourceful dispatcher. I personally feel safer while I am in the field knowing she is watching over us.2022 n ANNUAL REPORT39'