b'In next years report, we look forward to providing an update on:n Critical Incident Review Programn Quality Assurance/Quality Improvement Program n Improved workflow and communication between partner agenciesn Annual attendance of CADThank you for taking the time to conferences to remain well-versed inlearn more about our life-saving the latest technological abilities work and our amazing staff.n 30-minute workout breaks for staffn Increased Manager presence on the n operations floor W e appreciate the unwavering TRACC program expansionsupport shown by the Mayor n Integrating the General Services lineand Council and City Managers within the 3-1-1 program to supportofficesit has meant so much to other City departments our hard-working team. We appreciate the partnership with our police and fire/n Peer fitness program expansion EMS agencies, and the growing trust, n Wellness newsletters transparency, and compassion for our fellow citizens and co-workers that is being n Continued community engagement displayed here each and every day; we n Ongoing policy review appreciate the dedication and participation at every level of our organization, and we n Call-taking user interface replacement appreciate how much our team truly cares n Statewide telecommunicatorabout doing a great job day in and day out.recruitment effort Our public safety communications team n Collaboration with all partneris the standing army, the unsung heroes agencies on response planthat our community and our fellow efficienciespublic safety partners rely on 24/7, n Tracking system for PSCD technicalrain or shinewithout fail. As we strive needs towards excellence and continued public n Continuing education program confidence through innovation, leadership, and exceptional service, please know that n Fit, finish, and ongoing maintenanceTucson residents are in good hands!program for dispatch console furnituren Childcare for PSCD staffn Skill-based pay programn Proficiencies program Sharon McDonough n Formal Leadership Excellence andPublic Safety Communications, DirectorDevelopment (LEAD) training for leadership staff2022 n ANNUAL REPORT43'