b'Mission statement | To deliver unparalleled equitable service to our community and our public safety partners to ensure a timely and accurate response to those in need of emergency service.Vision statement | The PSCD Operations team answers the call for service to the community and supports our partners, utilizing tools, resources, and staff effectively 24/7/365.OPERATIONSBUREAUPolice Workflow MEDS RetirementIn collaboration with Tucson PoliceThe regional dependence on the commissioned personnel, thePSCD for hospital communications PSCD technology team and PSCDwas appropriately turned over to staff, we significantly modifiedthe SAEMS (Southeastern Arizona the support model for policeEmergency Medical Services) radio support and dispatch. Thegroup, eliminating the need to workgroup traveled to severalcontinue staffing of the MEDS Public Safety Answer Pointsposition. This redistribution puts the (PSAPs) with the goal of creativelywork in the right hands while easing maximizing available staffing whilethe staffing burden on the PSCD.still providing top notch service. Our new model incorporatesCritical Incidentan information channel andReviewoperational team channels. Since implementation, we have seen aA critical incident generates an 15-25% reduction in traffic on theextraordinary response from our patrol channels, reducing stress onpartner agencies and includes our dispatchers while effectivelyofficer involved shootings, multiple utilizing commissioned staff.alarm fires, or large events such as protests and mass casualty events. Fire & EMS Workflow We review these incidents internally The dispatcher workingand with our partners to ensure group, in conjunction withquality management response and TFD commissioned personnel,continuous improvement with all incorporated an administrativeinvolved parties. phone position within dispatch, reducing the opportunity forSupervisor Projectsdistraction of radio dispatchersSupervisors were empowered during critical events. to create or revamp programs This allows for more flexibilitywithin the center. As a result, the with our staffing model as well asdepartment is benefitting from a providing a dedicated call-taker forPeer Fitness Group, a bolstered Fire and EMS calls. With medicalContinuing Education Program, calls, every second matters. Havinga Proficiencies Training Program, someone dedicated to answeringa Train the Trainer Program, those calls greatly decreases thean Emergency Continuity of chance of extended ring times inOperations Plan, and an improved emergency fire and medical calls. Internal Information Program. 16CITY OF TUCSON n PUBLIC SAFETY COMMUNICATIONS DEPARTMENT'